All tagged online reputation
Great customer service through social media is expected for all businesses in today's digital age. To provide a great customer service experience through social media we recommend taking a look at these 3 best practices when handling customer service issues through social media platforms.
Reviews of your restaurant and store matter to your customers. Don’t believe us? Check out this statistic - 86% of people will hesitate to purchase from a business that has negative online reviews. And if you think that means you should play it safe and have no reviews at all? Think again. Reviews produce an average of 18% uplift in sales.So what do you need to know about online reviews?
We can't take it anymore! We've seen it time and time again - businesses are only repsonding to their positive reviews and totally neglecting their negative reviews or even worse, not responding to any reviews at all!