All tagged Review Management
Reviews of your restaurant and store matter to your customers. Don’t believe us? Check out this statistic - 86% of people will hesitate to purchase from a business that has negative online reviews. And if you think that means you should play it safe and have no reviews at all? Think again. Reviews produce an average of 18% uplift in sales.So what do you need to know about online reviews?
We can't take it anymore! We've seen it time and time again - businesses are only repsonding to their positive reviews and totally neglecting their negative reviews or even worse, not responding to any reviews at all!
Everyone wants to think that most of their customers are happy with their services and products, but the reality is that even if most of your customers love you, it only takes a few lurking negative reviews to poison your online reputation. Potential customers are not just checking out your website and social media pages to learn about you, they are also checking out your online reviews before making a purchasing decision.